Our Commitment

On Malbat App Responsible Gaming — Keep the fun within limits

Gaming is entertainment — it should never become a burden. Malbat App believes that playing responsibly keeps the fun going longer. Our tools put that control in your hands.

Free

All Protection Tools

24/7

Help Is Available

Instant

Exclusion Active

18+

Strict Age Policy

Gaming means Fun, not stress

At Malbat App, we believe responsible gaming is more than a rule — it's a mindset. Millions of people across Bangladesh come to our platform for entertainment, and it's our responsibility to make sure that experience stays healthy and safe.

Gaming is meant to be fun — but sometimes limits can be crossed without you even realizing it. Malbat App has built a range of tools to help you stay ahead of that moment. From deposit limits to self-exclusion, everything is right at your fingertips.

Responsible gaming isn't about losing — it's about knowing yourself. Deciding how much to play, when to stop, and how much to spend are choices that keep gaming a truly enjoyable experience.

Keep in mind: Gaming should never be treated as a source of income. It's entertainment only. Don't play beyond your budget.

How to Recognize Healthy Gaming Habits

Play for fun, no pressure to win

Set a budget in advance and stick to it

Can accept a loss and don't chase it to try to get it back

You prioritize spending time with family and friends over gaming

Gaming isn't affecting your sleep, work, or relationships

Warning Signs

Keep playing repeatedly to try to win back lost money

You're playing beyond your budget and feeling regret afterward

You want to stop gaming but can't

You're hiding your gaming from family or people close to you

Malbat App's Protection Tools

You're in control — Malbat App's free responsible gaming tools

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Reductions take effect immediately, while increases require a 24-hour waiting period — that's the safeguard by design.

Session Time Limit

Decide in advance how long you want to play. After the set time, Malbat App will automatically alert you and can end the session if needed.

Take a Break

You can take a break from gaming for 24 hours, 1 week, or 1 month. During this time, logging in will not be possible — a chance to step back and think with a clear head.

Self-Exclusion

You can exclude yourself from Malbat App for anywhere from 6 months to permanently. While exclusion is active, any attempt to open a new account will be automatically blocked.

Reality Check

Receive automatic alerts every 30, 60, or 90 minutes — showing how long you've been playing and how much you've won or lost. These brief check-ins help you stay aware.

Activity Report

View a detailed report of your gaming history, total spending, and time played. Reviewing your own behavior is the first step toward responsible gaming.

How to use the tools Use

Malbat App's responsible gaming tools are simple to use. Just log in and find all the options right in the Settings menu.

Log In to Your Account

Go to the Responsible Gaming Section

Look for the "Responsible Gaming" option in the Settings menu.

Choose Your Tool

Set the tools that work for you — Deposit Limit, session time, a break, or self-exclusion.

Confirm

Confirm your settings. Limit reductions take effect immediately. Contact support if you need any help.

Yourself Check Confirm

Answer the following questions honestly. If more than two of your answers are "yes," please talk to us.

1. Did you spend more than your budget last month?

2. Have you had disagreements with family or friends because of gaming?

3. After a loss, have you ever tried to play "just a little more" to win it back?

4. Is gaming affecting your sleep or work?

5. Have you tried to stop gaming and failed?

6. Have you borrowed money or dipped into savings because of gaming?

If you're concerned: Activate self-exclusion right away and reach out to Malbat App support. We don't judge — we help.

Minors Protection

Malbat App is strictly for users aged 18 and above — and we take that seriously.

Age Verification

Age is verified at registration. Government-issued ID is used to confirm identity through the KYC process.

Instant Block

If a minor is detected, the account will be closed immediately and all associated data will be deleted.

Advice for Parents

If there are children at home, use parental control software on your devices.

Report

If you think a minor is using Malbat App, please notify our support team. We'll take immediate action.

About Responsible Gaming FAQs

Here you'll find answers to the most frequently asked questions about Malbat App's responsible gaming policy and tools.

Need Help?

Our support team is available at any time for questions or assistance related to responsible gaming.

[email protected]

You cannot return before your self-exclusion period ends. The minimum period is 6 months. If you wish to return after it ends, you'll need to submit a request to support and complete a 7-day cooling-off period. Permanent exclusion can never be reversed.

Lowering a limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — this delay is intentional, so you don't make decisions in the heat of the moment. It's all part of Malbat App's safety system.

There are warning signs to watch for — desperately chasing losses, failing to stick to a budget, hiding your gaming, or seeing it affect your sleep or work. If you notice any of these, reach out to Malbat App support. We'll connect you with the right help.

Before activating self-exclusion, you can withdraw any balance remaining in your account. Your balance is kept safe during the exclusion period and can be withdrawn once it ends.

Start with a calm conversation — no anger or accusations. Contact Malbat App support and explain the situation. Self-exclusion can be arranged on a third-party request if needed. For professional support, consider consulting a mental health specialist.